Juvenile eels: what to agree before delivery and handover

Work from one agreed confirmation

Before arranging delivery, the buyer and supplier should check the product name, grade, quantity, unit and agreed conditions together. Confirm changes in writing so that the sender and receiver work from the same information.

Website illustrations introduce a product. Confirmation of a particular batch should rely on the information and photographs discussed for that batch.

Clarify packaging and the handover point

Ask the supplier to describe the packaging and receiving requirements for the batch. Do not assume that transport duration, temperature or handling procedures for another product apply. Technical instructions need to match the verified species, grade and actual conditions.

• Confirm the intended handover location and timing.
• Agree on the receiver, contact details and how schedule changes will be communicated.
• Clarify charges, transport responsibilities and each party’s scope of work.

Agree on inspection and records

Discuss what needs checking, how quantities will be compared and any accompanying documents. On receipt, record the packaging condition and any differences from the order confirmation using the agreed process.

If a problem arises, keep the batch information, receiving time and relevant evidence, then contact the designated person. Notification periods and remedies should follow the agreed trading conditions.

Prepare the receiving contact in advance

The buyer should ensure that the receiver has the order details and knows whom to contact. Give advance notice of changes to the location or timing so YOLO can assess and reconfirm the arrangements.