Trading policy

01

Share your requirements

Contact us through the form, email, telephone or the listed YOLO channels. Include the seed type, preferred specifications, estimated quantity, delivery location and timing where known. Further details can be clarified during the conversation.

02

Quotation and availability

A quotation should identify the product, specifications, unit, quantity, unit price, currency, validity and included or excluded costs such as freight, taxes, fees and formalities. Availability, minimum quantities and delivery timing are checked for each enquiry. Website information does not replace a valid quotation.

03

Confirming a purchase

An order proceeds only after both parties confirm the necessary terms in writing, including the goods, price, payment, delivery and responsibilities. A website enquiry reference is not an order number or a stock reservation. Each person confirming must have the appropriate authority for the buyer or seller.

04

Payment and verification

The payment method, schedule, currency and beneficiary are specified in the quotation, order confirmation or contract. This website does not collect online payments or request card details. Check the beneficiary against the transaction documents before paying. If you receive a change of bank details, verify it using a published YOLO telephone number rather than relying on the change message alone.

05

Shipping and delivery

Agree the destination, transport method, packaging, estimated timing, costs, responsibility for formalities and transfer of responsibility or risk before dispatch. Cross-border transactions require clear allocation of documentation, inspection and import requirements. Published warehouse addresses are contact locations and do not confirm that every batch is held there.

06

Inspection and delivery concerns

On receipt, check the type, specifications, quantity, packaging and condition against the agreement. If there is a discrepancy, record photographs, the receipt time, batch reference or relevant documents and contact YOLO promptly for a joint review.

For live seed, inspection methods, acceptance conditions and complaint handling should be agreed before dispatch to reflect the nature of the goods. Replacement, compensation, refund or another remedy depends on the findings, the transaction agreement and applicable law. This website does not set a universal return guarantee for every batch.

07

Changes and cancellations

You may ask to amend or withdraw a quotation enquiry by contacting us with its reference. For confirmed orders, changes, cancellation, costs and refunds are considered against the progress of fulfilment and the agreed terms. Changes take effect when confirmed by the parties, without affecting mandatory legal rights.

08

Support contact

Email [email protected] or call +84.83.661.8179 / +84.93.719.7279. Include your name, enquiry or order reference, the issue and relevant documents. YOLO will receive the concern, check the information and discuss a resolution through an appropriate contact channel.